ILTA’s Financial Management whitepaper: Law firm KPI’s: Making the leap from inward – to client facing, October 2016

Peter Zver, President, Tikit North America, talks to ILTA about how meaningful law firm KPI’s should drive business decisions and that within the last five years there has been a shift from internally focussed measurement to understanding and better communicating client facing metrics. He goes on to say that by increasing metrics transparency, we can establish a mutual baseline of measuring what moves the needle and better manage client relationships.

Click here to read the full article in ILTA’s Financial Management whitepaper (page 38)