Midlands solicitors DBS Law have completed the installation of a high-end practice management system and CRM solution designed by Tikit. This significant IT investment is an integral part of the company’s dramatic expansion plan.
DBS Law has experienced income growth of 170% over the last five years and now plans to be among the top 100 law firms in the UK by 2018. The expansion strategy incorporates company acquisitions, productivity improvements and service innovation.
DBS Law chose Tikit’s Partner for Windows and TikitConnect CRM because they empower fee earners and business development managers alike. This solution allows for greater communication across departments and creates opportunities for cross-selling and improving customer service. Financial management and compliance will be streamlined, releasing further resources to be employed in servicing clients and building the business.
DBS Law Chief Operations Officer, Zeeshan Masood managed the implementation process and comments:
“Implementing Tikit’s technology is a very exciting development for us. We had outgrown our previous system and we needed something with the potential to match our ambitious growth plans and our desire to constantly improve our customer service. Partner for Windows, alongside TikitConnect, gives us everything we wanted and more.”
“The system was surprisingly easy to install across our growing organisation. The Tikit team were fantastic too, their hands on approach helped all our people slide seamlessly into a new way of working.”
Simon Hill, Chief Operating Officer, Tikit commented “We’re really pleased DBS Law chose Partner for Windows and TikitConnect as their platform for growth. Partner for Windows is constantly being evolved for usability, functionality and compliance and is supported by an enthusiastic user community that drives excellence into the product, making it a natural choice for a growing firm. TikitConnect is our integrated CRM that resides within Outlook, reducing the training burden for law firms and supporting end-user adoption – a powerful combination that means that DBS will achieve significant return on their investment quickly and easily. TikitConnect comes with Tikit eMarketing, used by many of the biggest UK and US law firms – so DBS are choosing a tool that puts their business development capability firmly in the top echelon of the industry. It’s a system that matches their ambition and will support it for years to come.”