End user training

You’ve just invested in the latest and greatest technology for your firm.  But for that investment to really start reaping rewards, complete user adoption is a must.  That’s where training comes in.

With the right training, staff are provided with the knowledge and confidence to resolve their own problems.  This reduces downtime and preserves compliance with your IT policies.

Trusted training partner for global law firms and in house counsel

Our approach

Familiarise

Once your implementation is complete, your Tikit Lead Consultant will hand over to your Tikit trainer to completely familiarise them with your environment and set up.  Once this is done we coordinate with IT for user account administration and trainee account assignment.  We also provide standardised quick reference guides that can be customised for your firm and how you work.

Assist

Our team make training planning, booking and attendance tracking simple.  We co-ordinate internal and external trainers and floor walking support as well as end-user feedback.  This is all done through our own online learning platform, making the process seamless and user friendly .

Communicate

We help you achieve internal buy in by assisting with project communications.  These sessions are proven to enhance project ROI, improve user adoption and learning engagement.

Improve

We understand that the implementation of a new technology also provides a unique opportunity to review, streamline and tweak existing processes to improve efficiency.  Our trainers get into the detail and provide you with best-practice hints and tips tailored to your firm.  No firm is the same, so we know that tailoring our service is essential for your success.

 

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How do we deliver training?

We offer complete flexibility in training.  It’s got to work for you, that’s why we offer such a variety of channels.

  • Online training via our eLearning platform
  • Classroom training
  • Demonstrations
  • WebEx training
  • Floor walking
  • Clinics/ Workshops/ Drop in sessions
  • Blended learning
  • Customised quick reference guides

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What training do we offer?

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