Even before Covid-19, there was a growing realisation amongst professional services firms that focus on the client experience was key in driving differentiation and loyalty. Tikit’s Simon Elven reviews the state of play. Last year’s study published by Lexis-Nexis in conjunction with University of Cambridge’s Judge Business School identified the client experience as an emerging […]
Read moreOver that past 5 years I have engaged with at least 5 legal practices for a number of different requirements. I didn’t particularly plan it that way, generally I try and maintain a great working relationship with just the one service provider – my thinking being that it promotes a deeper understanding of us, our […]
Read moreAs I write this there is an emerging sense of movement towards an eventual release from lockdown restrictions. News updates from around the world detail gradual and tentative steps towards what is being described at the “New Normal”. The underlying message is that things won’t be the same as before, at least for the foreseeable […]
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In this episode of Legal IT Professionals’ podcast series, Rob Ameerun talks with Tikit’s Simon Elven and viu’s Mario Dolcezza about how to support a fully inclusive client engagement programme for law firms. viu facilitates client engagement by capturing client sentiment through feedback at key points of interaction, specifically focusing on what the client wants […]
Read moreLondon, United Kingdom 4th May 2020 – Tikit, a global provider of technology to legal firms announces a new partnership with client engagement platform provider, viu, to offer improved client relations to law and accountancy firms. Cost-effective and automatic, the viu platform allows firms to use it to support a fully inclusive client engagement programme. […]
Read moreDespite its vagueness, trust underpins a lot of business interactions and is arguably nowhere more important than in the provision of legal services. Trust is a crucial commodity for firms wanting to build long-term, mutually-beneficial client relationships because it can be the differentiator which drives competitive advantage and sustained success. Simon Elven, Tikit’s Commercial and […]
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PwC invested in Introhive’s solution to give people a much clearer view of the intricate ways in which they are connected to their clients and prospects, say Tony Hodgson and Vicki Boaden. Click here to read the full case study.
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Tikit’s Commercial and Marketing Director, Simon Elven and Freddie Hustler from Concep address the issue of email deliverability, blacklisting and what professional services marketing platform providers should be doing in an article for the Professional Services Marketing Group (PSMG). Click here to read the article.
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Do you want to gain new clients and keep the ones you have? Then you can’t overestimate the importance of respect. It’s a commodity which can get you “over the line” in a myriad of personal and business situations. Of course it’s easy to talk about respect, but harder to build it. It can’t be […]
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Legal IT Professionals recently caught up with Tikit and Concep to talk about how to prevent being blacklisted when doing email marketing. Simon Elven (Tikit) and Freddy Hustler (Concep) explain the concept of blacklisting, the factors that influence the process and of course how to stay safe! Click here to listen to the interview.
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