TLOMA Today: Why lawyers have to stop hating CRM

Customer Relationship Management systems have the potential to give firms a huge competitive advantage – but all too often they don’t because the data being entered is partial, patchy or out of date. Firms have a lot to gain if they can raise the consistency and quality of data entry, argues Adam Michie in an […]

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Dear CRM agony uncle: I just don’t know if they’ve lost interest…

Dear CRM Agony Uncle, Given that it’s Valentine’s Day – I have to ask – how can you tell when someone you’ve been close to has lost interest? I’m thinking here of a particularly special relationship we used to have. There was a time when there was a really strong connection between us. I wrote […]

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Dear CRM Agony Uncle: How a failure to fully update might be spelling the end for this relationship

DEAR CRM AGONY UNCLE, I don’t want to admit it – but I don’t always tell my CRM the whole truth and I think it’s ruining my relationships. Of course, it didn’t start out this way. When the CRM and I first got together, I really wanted to make it work. Back then, whenever there […]

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Dear CRM Agony Uncle: Should I call it a day with my CRM? Or is this as good as it gets?

DEAR CRM AGONY UNCLE, I first came across my CRM through a website a couple of years ago. I was young. I was innocent. I know this makes me sound shallow, but I took one look at its features and I was hooked. It was slick and integrated with flashy graphics. It was everything I […]

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