London, 15th August 2016 The Tikit support desk is proud to announce that they have just become gold members of the Service Desk Institute (SDI). The SDI is the leading professional body for service and support desks around the globe. Providing customer service excellence is the cornerstone of Tikit’s business and gold membership of the SDI helps to strengthen our commitment to this.
Miles Osborne, Global Head of Own IP Support at Tikit spoke about this new membership – “Here at Tikit we believe in providing the very best support for our clients. Becoming gold members of the SDI is another step towards this.. The SDI sets an internationally recognised standard which we are proud to be associated with.”
This membership means that Tikit will stay up to date with the industry’s biggest, brightest and newest ideas and have access to a range of resources and opportunities to ensure our customers receive the best possible service. As a part of the SDI, Tikit can learn from the practices of other leading service desks from around the globe, and enjoy the many benefits of being part of the community.
For the past 7 years Tikit’s Fareham support team has achieved ISO 9001:2008 accreditation. In the last year they also scored an average client satisfaction rate of 95%. With SDI gold membership, the team’s professional standard will only be increased.