The Diary of a Placement Student: July

In July the Support team undertook some interesting training and we’ve had a couple of new starters join us! Donna from the Service Desk Institute came in to deliver ‘Team Building & Action Planning’ training this month which I thought was very fun. We took part in some funny tasks (making a bridge out of […]

Read more

The Diary of a Placement Student: June

In June my manager, Becky Patterson, left me to fend for myself for over two weeks whilst she was living a life of luxury on a cruise ship – very rude if you ask me. There’s been a lot of people in Support going on holiday and it’s making me very jealous! I spent a […]

Read more

Hayley’s trek through Oman

Hayley Biddlecombe, the Accounts & Carpe Diem Support Manager, will be travelling to Oman on the 4th November to start a four day trek through the fjords of Arabia. The trek is a whopping 75 kilometres long and will include walking through wadis, canyons and mountains, as well as camping in the desert. The participants […]

Read more

Support Statistics, May 2017

Our Support team had another great month in May! The team is led by Miles Osborne and consists of 22 staff, spread across the globe. This month the sell out Regional User Group took place and we have a new useful top tip for P4W 3.02-21. May’s impressive stats and feedback can be found in […]

Read more

The Diary of a Placement Student: March

This month Support has been donating to charity, editing the website and testing new software! Read Heidi’s March blog post to find out more.

Read more

Support Statistics February 2017

Our Support team had a great February. This month our team have got a top tip for using eMerge 5.1 and an interesting Fun Fact!

Read more

The Diary of a Placement Student: January

January has been a pretty busy month for Support. Read my blog post to find out about the newly revamped Customer Survey and my secondment next month!

Read more

Life in Support – The Diary of a Placement Student: October

This month has been a busy one for Tikit Support. ISO 9001 preparation, new ideas, volunteering and plenty more lessons learned.  Oh, and we were selected as the SDI’s Service Desk of the Month! ISO 9001 Preparation for our global support desks This month has consisted of full blown ISO 9001 prep ready for the […]

Read more

Life in Support – The Diary of a Placement Student: September

September has been a month full of learning here in Tikit Support! Myself and a couple of other new-ish team members took part in training on the principles of ISO 9001, so that we knew what we as individuals, and as a team, have to do to continuously improve and understand procedures . We’re now […]

Read more

Life in Support – The diary of a Placement Student: August

Hi! My name’s Heidi. I’m a student from Portsmouth University and am currently undertaking my placement year at Tikit, working in the Support department in a Business Admin role. I will be writing a monthly blog about life here in Support from my perspective and the day-to-day activities of the department. I’ve been here nearly […]

Read more