Our pursuit of service excellence

This month, Becky Patterson, our Deputy Support Manager was featured on the Service Desk Institute (SDI) website talking about service excellence and how we pursue this at Tikit.  After recently joining the SDI, Becky was invited by the SDI to write about the reasons why Tikit joined and why as a company we are always […]

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What happens when lawyers want to work outside the office – Part 2

In the second blog of two, Mark Garnish, Tikit’s Development Director, looks at what lawyers will increasingly want from IT. He also outlines what he sees as the biggest challenge to law firm CIOs at the moment, and suggests what it is they should do now to position for making mobility a reality.   In […]

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Fisher Jones Greenwood streamline Legal Aid work with Tikit P4W

Legal Aid processes made simpler for Fisher Jones Greenwood Tikit’s practice and case management system P4W was featured in the October 2016 edition of LPM Magazine. “After government cuts to legal aid, Essex firm Fisher Jones Greenwood automated its processes with Tikit P4W practice and case management. Head of IT, Peter Carr, tells LPM how it […]

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Office 365

Tikit invests in its sales function with ex-BigHand hire

London – November 29, 2016 In order to deal with growing demand, Tikit expands its sales function with the appointment of former BigHand employee Sam Bentley.  Sam has vast experience in the legal technology market, having previously held roles at Riliance and BigHand. “I’m delighted to be joining Tikit” said Sam.  “I’m really looking forward […]

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The Diary of a Placement Student: November

November saw me bed bound with tonsillitis for a week but somehow the office managed to survive without me… ISO Success The big news of the month is that Tikit Support has gained ISO 9001:2008 accreditation for their global IP Support offices for the first time! This is in addition to the existing UK certification […]

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Tikit to provide sneak peek of what’s coming up in 2017 at the ILTA Insight legal tech conference!

London, UK, Nov 14, 2016 – Tikit, part of the BT Group and leading provider of technology solutions for law and professional services firms, will be attending the much anticipated ILTA Insight Conference in London on November 17. ILTA Insight is a one-day conference focusing on the future of technology within law firms, and will […]

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Life in Support – The Diary of a Placement Student: October

This month has been a busy one for Tikit Support. ISO 9001 preparation, new ideas, volunteering and plenty more lessons learned.  Oh, and we were selected as the SDI’s Service Desk of the Month! ISO 9001 Preparation for our global support desks This month has consisted of full blown ISO 9001 prep ready for the […]

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Legal IT Today: Why measure if you don’t manage? September 2016

Recently, let’s say within the past five years in particular, ‘measure to manage’ has again become a hot topic in legal technology and management. IT budgets are being squeezed; it’s time to ‘do more with less’; competition is heating up as cyber and social act as the great equalizers and law firm clients are not […]

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Life in Support – The Diary of a Placement Student: September

September has been a month full of learning here in Tikit Support! Myself and a couple of other new-ish team members took part in training on the principles of ISO 9001, so that we knew what we as individuals, and as a team, have to do to continuously improve and understand procedures . We’re now […]

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Unlocking the benefits of practice and case management tools

An audit of law firms outside the UK Top100 has revealed that most are not making full use of the features of their existing practice and case management solutions that could help them improve efficiency and maintain competitiveness in a fast moving marketplace.

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