Even before Covid-19, there was a growing realisation amongst professional services firms that focus on the client experience was key in driving differentiation and loyalty. Tikit’s Simon Elven reviews the state of play. Last year’s study published by Lexis-Nexis in conjunction with University of Cambridge’s Judge Business School identified the client experience as an emerging […]
Read moreLondon, UK, August 25, 2020 – Tikit, an Advanced company, and leading provider of technology solutions for law and professional services firms, today announces the integration of Introhive and its Cloud-based Tikit Connect CRM system. This creates a comprehensive, connected environment to facilitate contact management, communications and relationship nurturing – at a price point that […]
Read moreIs there a lot going on at your firm? Are there daily and hourly decisions to be made? You make them, of course. Every so often, there’s probably a gnawing, underlying feeling that it might not hurt if the firm was to improve its long-term strategic planning. But, you mostly park those feelings, because day […]
Read moreAchieving a degree of client loyalty generally isn’t something that happens overnight. Normally it’s the culmination of lots of positive activity over a period of time, or perhaps a particularly successful outcome under challenging conditions. However you get there, client loyalty guarantees you at the very least the client’s consideration for future requirements. It’s not […]
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They say that necessity is the mother of invention. Perhaps necessity is also the mother of transition? Because undoubtedly, over the past few turbulent weeks, many hundreds of thousands of professional services personnel have transitioned, virtually overnight, and entirely out of necessity, to the status of “home worker”. In this article for TLOMA Today, Tikit’s […]
Read moreOver that past 5 years I have engaged with at least 5 legal practices for a number of different requirements. I didn’t particularly plan it that way, generally I try and maintain a great working relationship with just the one service provider – my thinking being that it promotes a deeper understanding of us, our […]
Read moreAs I write this there is an emerging sense of movement towards an eventual release from lockdown restrictions. News updates from around the world detail gradual and tentative steps towards what is being described at the “New Normal”. The underlying message is that things won’t be the same as before, at least for the foreseeable […]
Read moreAs the glimmerings of a possible emergence from the Coronavirus lockdown appear on the distant horizon we can be sure that business is already planning a sprint from the click of the starting gun. A flurry of marketing and sales activity is certain as is the scramble to find and win those rare client opportunities. […]
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In this episode of Legal IT Professionals’ podcast series, Rob Ameerun talks with Tikit’s Simon Elven and viu’s Mario Dolcezza about how to support a fully inclusive client engagement programme for law firms. viu facilitates client engagement by capturing client sentiment through feedback at key points of interaction, specifically focusing on what the client wants […]
Read moreLondon, United Kingdom 4th May 2020 – Tikit, a global provider of technology to legal firms announces a new partnership with client engagement platform provider, viu, to offer improved client relations to law and accountancy firms. Cost-effective and automatic, the viu platform allows firms to use it to support a fully inclusive client engagement programme. […]
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