Achieving a degree of client loyalty generally isn’t something that happens overnight. Normally it’s the culmination of lots of positive activity over a period of time, or perhaps a particularly successful outcome under challenging conditions. However you get there, client loyalty guarantees you at the very least the client’s consideration for future requirements. It’s not […]
Read morePost location: North America
TLOMA Today: Virtual is the new reality – How Coronavirus is making the term “Remote Worker” obsolete
They say that necessity is the mother of invention. Perhaps necessity is also the mother of transition? Because undoubtedly, over the past few turbulent weeks, many hundreds of thousands of professional services personnel have transitioned, virtually overnight, and entirely out of necessity, to the status of “home worker”. In this article for TLOMA Today, Tikit’s […]
Read moreBlog: Somebody that I used to know…
Over that past 5 years I have engaged with at least 5 legal practices for a number of different requirements. I didn’t particularly plan it that way, generally I try and maintain a great working relationship with just the one service provider – my thinking being that it promotes a deeper understanding of us, our […]
Read moreBlog: The new normal?
As I write this there is an emerging sense of movement towards an eventual release from lockdown restrictions. News updates from around the world detail gradual and tentative steps towards what is being described at the “New Normal”. The underlying message is that things won’t be the same as before, at least for the foreseeable […]
Read moreBlog: Now is the time to get to know your clients (before somebody else does).
As the glimmerings of a possible emergence from the Coronavirus lockdown appear on the distant horizon we can be sure that business is already planning a sprint from the click of the starting gun. A flurry of marketing and sales activity is certain as is the scramble to find and win those rare client opportunities. […]
Read more
Legal IT Professionals podcast: How to support a fully inclusive client engagement programme
In this episode of Legal IT Professionals’ podcast series, Rob Ameerun talks with Tikit’s Simon Elven and viu’s Mario Dolcezza about how to support a fully inclusive client engagement programme for law firms. viu facilitates client engagement by capturing client sentiment through feedback at key points of interaction, specifically focusing on what the client wants […]
Read moreTikit announces new reseller partnership with viu to enhance customer relations in the legal and accountancy market places
London, United Kingdom 4th May 2020 – Tikit, a global provider of technology to legal firms announces a new partnership with client engagement platform provider, viu, to offer improved client relations to law and accountancy firms. Cost-effective and automatic, the viu platform allows firms to use it to support a fully inclusive client engagement programme. […]
Read more
ILTA Tech Solutions white paper: Are you coping with the growing demands of Outside Counsel Guidelines?
Without doubt one of the fastest growing challenges for law firms is managing the myriad of billing rules contained within the plethora of outside counsel guidelines. Nick Jenner from Tikit and Ken Wineke from Thomson Reuters eBillingHub, in an article for ILTA’s Tech Solutions white paper, suggest how the right use of technology will help […]
Read moreBlog: Upskill in Lockdown – Week 6 of Isolation
Week 6 of Isolation Here we go again…week 6 completed. Does anyone else feel like they’re living the life of Bill Murray in Groundhog Day? Me too! I hope you found our Top Tips on NetDocuments useful. If you missed the training session, would like to watch it again or even share with your colleagues, […]
Read moreBlog: Upskill in Lockdown – Week 5 of Isolation
Week 5 of Isolation Five weeks and counting! Are the kids driving you mad yet? Well, stick on a Joe Wicks PE lesson to keep them occupied for half an hour or so, and use the time to Upskill in Lockdown with another of our free training sessions. Now we’ve equipped you with our Top […]
Read more