September has been a month full of learning here in Tikit Support!
Myself and a couple of other new-ish team members took part in training on the principles of ISO 9001, so that we knew what we as individuals, and as a team, have to do to continuously improve and understand procedures . We’re now ready and raring to go for the ISO audit which takes place next month. Here’s to achieving the accreditation for the 8th consecutive year!
Every member of Support has completed Effective Communication Skills training, which was delivered by the Service Desk Institute. This will help us all to provide a richer customer service experience when communicating with clients and solving their issues.
We also took part in some Social Media training to help us understand the importance of LinkedIn and Twitter from a business perspective. It’s safe to say since then I have been eager to add everyone I know on LinkedIn! Connect with me here or visit Tikit’s company page here.
In other news…
The Fareham Support team participated in the RNLI’s H2Only campaign from 13th-23rd September. This meant drinking ONLY water consecutively for 10 days, – no tea, no coffee, no fizzy drinks and no wine (I know which one I missed the most!) We managed to raise nearly £300.
Important lessons learnt this month:
There’s a very strict rule in the office which means you must bring in cake on your birthday – once a birthday email is sent there is always a stampede to the kitchen.
The best way to raise money for charity? More cake! Tikit Fareham made over £80 at our Macmillan Coffee Morning. I fear it’s inevitable that I will put on weight during my time here.
There’s a cinema minutes from the office so we have decided to start a cinema club in Support. The first film we watched, Mechanic: Resurrection, had mixed reviews although this may have been due to mistakenly booking a subtitled showing!
If you haven’t read my first blog post then you can read that here