Happy New Year everyone! January has been a pretty busy month for Support after the Christmas lull.
The Tikit Support Customer Satisfaction Survey has been updated this month to fall in line with industry standards. This means customers will now score us using a ten point Net Promoter Score system. It works along the same lines as before so a score of 9 or 10 is equivalent to Exceeded Expectation. A score of 6, 7 or 8 will be Achieved Expectation. We hope this new scale will allow us to gain a greater understanding of the service we provide and give us further opportunity for improvement.
At the start of February I am going on secondment to another department in Tikit. I will be in London, based at BT’s Head Office, for three days working with the Marketing team. I am very excited but a little bit nervous too. I hope to gain lots of new knowledge from the clever guys up there and am very grateful for the opportunity to do so.
I’ve been designing a couple of infographics this month which includes ‘Own IP Support: 2016 in Numbers’ showing some of our key statistics for the year. If you want to have a look at this you can do so here. I’ve also made a Charity one showing the different charities Tikit Fareham supported last year and how much money we raised. View that one here.
Three important lessons learnt this month:
January is definitely the month of illnesses! There’s been a lot of people (me included) sniffing and sneezing around the office.
It’s not fun when someone goes on holiday and leaves you with all the work. I was in charge of Support Admin last week while Becky Patterson was sunning it up in Gran Canaria.
Having a holiday booked is essential to surviving this cold weather. Although, it does mean that there are lots of green eyed monsters in the office. Less than two weeks and counting until I’m in Thailand…
To read my December blog post please click here.