Challenges to implementing a client experience programme within the firm

Excellence of legal advice is increasingly being seen as a ’given’ when selecting a law firm. Focus is shifting towards other elements of the client experience and in order to ensure that the end-to-end service a firm offers is a positive differentiator, everyone needs to be engaged in improving that experience. This session will explore some of the challenges in implementing an effective ‘feedback culture’ within a firm. A combination of effective technology and education on how to deal with feedback, both positive and negative, are essential in driving the necessary cultural change.

 

Join us on 28th May 2020 at 12pm.

 

Event price: £65 + VAT

Members receive a 50% saving on the full price and pay £30+ VAT

To register for a place please email gail.jaffa@psmg.co.uk or telephone +44(0)203 948 1087

 

Terms of Booking and Cancellation Policy

Receipt of your booking indicates acceptance of liability to pay the attendance fee. Cancellations received in writing more than 7 days before the seminar will be refunded, less