The Diary of a Placement Student: July

In July the Support team undertook some interesting training and we’ve had a couple of new starters join us! Donna from the Service Desk Institute came in to deliver ‘Team Building & Action Planning’ training this month which I thought was very fun. We took part in some funny tasks (making a bridge out of […]

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Support Statistics, June 2017

Our Support team had a fantastic month in June! The team is led by Miles Osborne and consists of 22 staff, spread across the globe. This month we’ve had some new team members join Support and a handy fact about eMarketing v6.2! June’s impressive stats and feedback can be found in the infographic below:  

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The Diary of a Placement Student: June

In June my manager, Becky Patterson, left me to fend for myself for over two weeks whilst she was living a life of luxury on a cruise ship – very rude if you ask me. There’s been a lot of people in Support going on holiday and it’s making me very jealous! I spent a […]

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Jane Pritchard, User Group Chair on improving communication

The P4W User Group: Driving communication and collaboration

The P4W User Group is made up of legal professionals who are interested in using Tikit’s P4W practice and case management system to its full potential in their firms. The group enhances communication between Tikit and the P4W users as well as providing users with the opportunity to collaborate with other firms.  Jane Pritchard, P4W User […]

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Law Journal Newsletters: Client document security audits: Is your law firm ready?

Recent high profile data breaches at law firms have led companies to increase scrutiny of their outside counsels’ cybersecurity “readiness.” International banks, major corporations, and government agencies are increasingly vetting the internal controls and security practices of legal document systems in particular and requiring extensive disclosures on compliance and information governance practices. It is essential […]

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ILTA Peer to Peer: Be prepared for client security audits, Spring 2017

It is probably no surprise that respondents to the ILTA’s 2016 Technology Survey chose security compliance/risk management as their top “issue or annoyance.” As the survey’s executive summary explains, “The industry is under a great deal of pressure to respond to the sharp rise in malicious activity, coupled with efforts by clients to ensure their […]

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Hayley’s trek through Oman

Hayley Biddlecombe, the Accounts & Carpe Diem Support Manager, will be travelling to Oman on the 4th November to start a four day trek through the fjords of Arabia. The trek is a whopping 75 kilometres long and will include walking through wadis, canyons and mountains, as well as camping in the desert. The participants […]

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Support Statistics, May 2017

Our Support team had another great month in May! The team is led by Miles Osborne and consists of 22 staff, spread across the globe. This month the sell out Regional User Group took place and we have a new useful top tip for P4W 3.02-21. May’s impressive stats and feedback can be found in […]

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Billing Hygiene and Why It Matters to the Client Relationship

Why does billing hygiene matter more now than it used to? Clients have always cared about their bills. However I believe that a change took place in the belt-tightening wake of the economic crash. Among its consequences, clients developed a sharper-than-ever need to achieve value for money in every area of spend. As a result, […]

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The Diary of a Placement Student: May

This month I had a lovely long weekend away in Norway, the Regional User Group took place, we had an interesting talk from Simon Hill and there’s been a new starter in Tikit Support. The Regional User Group was held earlier this month in Leeds and was a sell-out event. It was a great opportunity […]

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