Recently, let’s say within the past five years in particular, ‘measure to manage’ has again become a hot topic in legal technology and management. IT budgets are being squeezed; it’s time to ‘do more with less’; competition is heating up as cyber and social act as the great equalizers and law firm clients are not only cutting back on outside counsel, they are putting the screws on the select few that they still work with.
Warm and fuzzy is being replaced with ‘measure it, prove it, earn it,’ especially when it comes to business, operational efficiency and technology competence.
In this article Jobst Elster (Head of Content and Legal Market Strategy for Inside Legal), discusses how best to organize data in ways that are useful to attorneys, firms and clients, while promoting positive behavioural change that impacts the bottom line and client relationships, a topic that a panel of experts debated at ALM’s 12th Annual Law Firm Chief Information & Technology Officers Forum earlier this year.
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