Support

Tikit Support

Our Support team have members located in the UK, North America and Australia. We provide help and support for P4W (and it’s ancillary products), Carpe Diem Time Recording, eMarketing and Template Management System (TMS). You can contact us between 9.00am-5.30pm (GMT) Monday-Friday by telephone, email or by logging a call through the Tikit Client Portal.

Our philosophy:

It’s simple. We want to provide the best support service to the legal industry.

Customers are at the forefront of everything we do. We have a culture of continuous improvement; always looking to develop our procedures and utilise the latest technologies. This enables us to provide exceptional service to each and every customer.

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Accreditations

As part of our ongoing commitment to providing customer service excellence, Tikit Support is proud to hold accreditations and memberships with globally recognised service driven organisations. ISO 9001 Tikit’s Support team has held ISO 9001 certification since 2009.  This internationally recognised standard is used by Tikit as a method of controlling our Quality Management Procedures. …

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Our team

Our Support team consists of 24 people who are based in the UK, North America and Australia. Miles Osborne, Head of Global IP Support, leads the team.

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Case study Support Services Guide

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Support Services Guide