Our team

Our Support team consists of 24 people who are based in the UK, North America and Australia. Miles Osborne, Head of Global IP Support, leads the team.

Miles Osborne

Miles Osborne

Head of Global IP Support

UK

Miles has an excess of 20 years experience in the Legal IT industry and over 15 years managing an IT helpdesk. In 2016 he was promoted to Head of Global IP Support with the responsibility for all of Tikit’s Own IP Products, as well as NetDocuments.

Becky Patterson

Becky Patterson

Mid-Market Support Manager

UK

Becky has over 24 years experience in providing customer service excellence. She was the Deputy Support Manager at Tikit for 6 years before recently being promoted to Mid-Market Support Manager, making her responsible for a new team – P4W Applications. Becky has played a huge role in the process of achieving ISO 9001, leading the team to gain the accreditation for 7 consecutive years.

Reuben Manning

Reuben Manning

Specialist Support Manager

UK

Reuben was Tikit Support’s first placement student and has been with the department full time since 2010. In 2012 he took over management of the P4W Applications team, expanding to TMS, eMarketing and third party applications in 2015. As of 2017, he now manages the Specialist Support team.

Hayley Biddlecombe

Hayley Biddlecombe

Accounts & Carpe Diem Support Manager

UK

Hayley has been a member of the Support team since 2008 and worked her way up to become the Accounts Support Manager in 2014. In April 2016 she and her team took charge of the EMEA Carpe Diem support. She has a degree in Accounting & Finance and a keen interest in techonology and trouble shooting – making Support the perfect place for her to work!

Virginio Basile

Virginio Basile

Vice President, Professional Services

North America

Virginio has over 30 years experience in Legal IT. He has been the Vice President of Professional Services for Tikit North America for the past 4 years. Previously, Virginio worked in various roles including IT Manager, Director of Technology and as a CEO of some large Canadian firms.

Chris Ogram

Chris Ogram

Professional Services Manager

Australia

Chris Ogram has been working with top professional services firms in both the UK and Australia over the last decade.  He has an excellent understanding of the key business systems and processes used within the legal, accounting and finance verticals.  Chris particularly enjoys product innovation and complex system integrations and migrations.