As part of our ongoing commitment to providing customer service excellence, Tikit Support is proud to hold accreditations and memberships with globally recognised, service driven organisations.
Tikit’s Support team has held ISO 9001 certification since 2009. This internationally recognised standard is used by Tikit as a method of controlling our Quality Management Procedures. It provides a framework which enables us to manage our department efficiently and effectively.
ISO 9001 is based on eight quality management principles including Customer Focus, Leadership, Process Approach, Fact Based Decision Making and Continual Improvement.
Service Desk Institute
In 2016, Tikit became Gold Members of the Service Desk Institute (SDI). SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals.