Tikit’s unified support approach to simplify global client services
London and Chicago, 25 April 2016 All of Tikit’s own products (Carpe Diem, eMarketing, TMS and Partner for Windows) will now be supported through one central platform which will be managed by newly appointed Head of Global IP Support, Miles Osborne. This comes as part of a wider business strategy focused on continuing to provide excellent customer service across the globe.
Miles commented: “I am very excited about the new role and to be looking after all of Tikit’s own products. My team will ensure that we continue to offer the very best customer service to all our clients throughout the world. With Tikit’s new business success and an ever growing client list I will continue to invest in the team and recruit additional staff to meet demand.”
Miles will be responsible for all of Tikit’s own product support teams and processes based in the UK, North America, New Zealand and Australia.
Market leading support for the Tikit partner products, such as iManage and Worksite, will remain unchanged under the responsibility of Franklyn Whittick, Head of BT Centre Support.
For the last six years Miles’ Support Team has achieved ISO 9001:2008 accreditation and the team consistently achieves an overall client satisfaction rating of over 95%. These market leading attributes will now be incorporated into all our global support teams. By rolling this out across the business it will allow Tikit to build ever stronger client relationships.
Simon Hill, Tikit’s COO comments: “Service excellence has always been a key priority for Tikit and Miles’ appointment will ensure that we continue to enhance all of our offerings to the sector and maintain a market lead.” Regarding BT’s global infrastructure Hill further comments: “Since the acquisition, BT’s investment has been significant in both our products and services, BT’s global reach has been a major factor in Tikit being able to offer an exceptional customer experience on a global scale”.
Tikit is one of the largest suppliers of technology solutions and services to legal and accountancy firms, and is part of BT Group. Tikit’s client list totals more than 1,450 firms globally, including 90 of the UK’s top 100 law firms, 250 US law firms, 12 of the top 20 European law firms and 18 of the UK’s top 50 accountancy firms.
Tikit is a complete technology partner offering a broad portfolio that includes software solutions, IT outsourcing, communication, networks and hosting. Tikit develops their own software and have long-standing relationships with other top best-of-breed providers, and they match this expertise with a reputation for excellent customer service.