Tikit wins ‘Supplier of the Year’ at this year’s British Legal Technology Awards
London, 16th November 2017 Tikit, part of BT Group, announced today that it is the winner of the ‘Supplier of the Year (SME and mid-market)’ at the British Legal Technology Award 2017. This award recognises outstanding overall performance in a supplier with an emphasis on innovative contribution to the future of legal IT in the last year.
Tikit’s unique data capture tool Formshare was recognised as a contributing factor to winning the award. With Formshare PDF forms, a familiar and standard format for both in-house users and clients, are completed online before data is extracted automatically back into the P4W case file. This saves time, aids mobile working, gives a good customer experience and eliminates data duplication.
Jane Pritchard from TV Edwards Solicitors, when asked to comment on FormShare said “it’s a real game changer. There are imitation products out there, but the functionality of FormShare within P4W is seriously impressive.”
However this award does not just recognise new product development, it is a celebration of the entire integrated world of P4W. The P4W ecosystem provides users with access to other best-of breed applications directly from P4W. Tikit are proud to have expanded this ecosystem in the past year with five new integrations including NetDocuments, Workshare, InfoTrack, Adobe Sign, and Jordans Business Intelligence.
While innovation is key to Tikit and the British Legal Technology awarding body, both recognise it is not just about development of new products, but also support. Tikit prides itself on offering brilliant customer support. Tikit’s Helpdesk is one of the only support teams in the industry to have an ISO 9001:2008 accreditation. Over the last year it has achieved over 85% client satisfaction, and the client testimonials really speak for themselves.
Nigel Johnson from Knights said “We certainly benefit from [Tikit’s] experience. They don’t just bend to our every whim; they challenge us. It’s always a healthy discussion and it ensures we take actions that deliver the desired business impacts.”
This support from Tikit’s helpdesk is further enhanced by the P4W User Group. The group is independent and enhances communication between Tikit and users, as well as allowing user group members to collaborate between themselves.
If you have any questions about Tikit P4W or would like to book a demo please email firstname.lastname@example.org.
# # #
Tikit is a leading provider of innovative and specialist technology to the Legal and Professional services sector with over 1, 500 law firm clients globally and is part of BT Group. Tikit develops its own software including Partner for Windows, Carpe Diem, Template Management System and eMarketing. This is complemented by long-standing partner relationships with other top best-of-breed providers to create innovative and complete solutions for its clients. This is matched with a commitment to and reputation for excellent customer service across consulting, implementation and support. For more information about the company, go to www.tikit.com.