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How to elevate your performance

Going through the ISO 9001 certification journey has enriched our Support team in so many ways. Yes, we did have some strong client relationships, and we were giving good service, but there were few measures in place to really back this up. As we started to look in depth at the standard we found were able to develop our existing skills and introduce many new innovations that have enhanced the service we provide.

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Working Together: Tikit P4W User Group Chairs reap benefits of collaborating with other SME law firms

TV Edwards’ Jane Pritchard, hlw Keeble Hawson’s Liam Bramwell and Gregg Latchams’ Richard Hill talk to LPM Magazine about how they reap rewards by attending Tikit P4W User Group.

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ILTA Peer to Peer: Achieving Technological Competence, December 2016

During ILTACON 2016, Jobst Elster, Head of Content and Legal Market Strategy for InsideLegal, moderated a session focussed on attorney technology competence and the evolution from theory to reality. The panellists, including Tony Gerdes, Learning and Development Manager of Offit Kurman, P.A; Robert Karwic, Director of IT Training at Orrick, Herrington & Sutcliffe LLP; and […]

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The Diary of a Placement Student: December

It’s been a very festive month here in Fareham. Decorations have gone up. The staff Christmas party took place last week. We raised money for charity and donated nearly £100 worth of food to the local Tesco food bank. It’s nearly Christmas! The office is looking very Christmas-y and I’m certainly looking forward to a […]

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Prévost Fortin D’Aoust selects iManage for work product management

D’Aoust, makes Itself Future-Ready with Best-of-Breed Document Management, Email Management, and Secure Collaboration

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Tikit is proud to sponsor ILTA’s 2016 Technology Survey

ILTA’s 2016 Technology Survey reports the input of 440 firms representing more than 82,000 attorneys and 168,000 total users

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Legal professionals get ahead in the cloud

Cloud computing offers many benefits for law firms, legal departments and professional services firms, especially those operating internationally. It provides a secure and centralised means of storing data for access by legal staff wherever they are

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Process efficiency, project management and relationship data, the keys to success in law firm client relationships

Ryan Steadman, Customer Value Engineer at Tikit North America, argues that firms urgently need to up their game across a handful of business critical disciplines including data security, process efficiency, project management, relationship data science, and matter transparency and collaboration if they want client relationships to prosper.

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Our pursuit of service excellence

This month, Becky Patterson, our Deputy Support Manager was featured on the Service Desk Institute (SDI) website talking about service excellence and how we pursue this at Tikit.  After recently joining the SDI, Becky was invited by the SDI to write about the reasons why Tikit joined and why as a company we are always […]

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What happens when lawyers want to work outside the office – Part 2

In the second blog of two, Mark Garnish, Tikit’s Development Director, looks at what lawyers will increasingly want from IT. He also outlines what he sees as the biggest challenge to law firm CIOs at the moment, and suggests what it is they should do now to position for making mobility a reality.   In […]

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