Long standing users of P4W, Gannons Solicitors, on how the practice and case management system has elevated their firm
Legal 500 firm, Gannons Solicitors, are a credible, commercial law firm based in Central London since 2002. They enable small and medium enterprises access to specialist solicitors, matching legal advice to a business’s needs and delivering results. Their solicitors are genuine experts who have the detailed knowledge, knowhow and experience a general law practice doesn’t have.
Gannons have been using Tikit’s practice and case management system, P4W, for seven years now. In this time they have particularly taken advantage of the powerful case and accounting functions offered by the tailored application. Paige Chappell, Office Administrator from the firm, says “P4W’s accounting functions makes money management extremely efficient.
It’s great that the system can be tailored to a firms specific needs. The reporting functions are easy to use and very well laid out. If there’s ever a custom report that we need then we can also request help from Tikit on this which is helpful.”
Tikit have a dedicated Support team who are available to assist with any problems or queries that clients may have. They are backed by ISO 9001:2015 certification and have been for ten consecutive years! Paige adds that “The Support team are amazing and any ad-hoc problems we have are sorted quickly and they are very good with liaising with our other suppliers. We’ve also taken advantage of the trainers, in the form of both in-house and web-ex training. Having the option to tailor your training around your needs is fantastic.”
Interacting with other users
Tikit’s P4W User Group is very active. A Regional and National User Group is held every year and offers the chance for users to meet to discuss the product, network with peers and learn about the system. Paige says “I attended the P4W Regional User Group earlier in the year and found it very informative. I discovered new features and functions within the system that I didn’t know about prior to the event, as well as integrations we’ve now considered using. I learnt a lot and would definitely say that other P4W users should attend to keep up with the latest news, as well as having some fun!”
Measuring the improvement
Gannon’s efficiency has massively improved over the years of using Tikit’s P4W. Paige says “Tikit’s P4W has been 100% reliable for us – we’ve never had a problem with the system. It has increased our productivity and made laborious tasks quicker and simpler. We enjoy a very good working relationship with Tikit and find that any issues we have are sorted quickly. The staff are nice and friendly and we always feel like we can give them a call. I would definitely recommend Tikit – in fact, I already have to another firm.”