Arguably we’re already in, or are entering, the fourth industrial revolution, defined by the World Economic Forum as ‘a new chapter in human development, enabled by extraordinary technology advances … The real opportunity is to look beyond technology and find ways to give the greatest number of people the ability to positively impact their families, organisations and communities’.
People within organisations have long been overlooked as the most important asset to a business – not in terms of knowing you need them, but more along the lines of how they’re treated and made to feel. Having great technology is one thing, but without great people backing its utilisation, there may be no real tangible benefits.
The leadership and personal contributions of individuals can set a business apart from competitors, which is why firms that put focus on their employees and those employees’ welfare are the ones that tend to thrive in their industry. John Lewis, for example, is a clear leader in employee engagement across the retail sector.
Having a people-centric workplace results in committed and engaged employees. Staff should feel valued by the firm they work for – by the firm placing them as its central focus rather than hard numbers, sales and profit. Obviously, these things are important, but placing more emphasis on human concerns and interactions will have a positive impact on productivity. Organisations that have a thriving workplace culture tend to grow a lot faster than organisations that don’t. It fosters an environment of communication, fairness and trust – helping employees feel empowered.
This means they work better and harder, which has a positive impact on the way they treat your clients and how your clients feel about your business. It also helps to attract valuable talent and retain the talent you already have. A high staff turnover is typical of a business that does not invest well in its people. Through a people-centric workplace, a good work culture can be established, with meaningful interaction and professional development to show true care for employees.
At Tikit, we’re all about ‘helping you to help them’. We believe that our people, and your people, should be at the forefront of a business, and that our technology acts as the enabler to aid you in achieving that objective. Working collaboratively alongside you as your partner – rather than just a supplier – we can help you to achieve this.