The Diary of a Placement Student: March

It’s now officially spring! Although I think someone forgot to tell the weather today…

This month I have been involved in some interesting and exciting things! One of these is the creation of a designated ‘Support’ area for the Tikit website. The Support department are such a vital part of Tikit so it’s only fair we get our own dedicated page right? I have been writing the content and designing pages so keep a lookout for when that is published.

We’ve been busy testing the latest version of Supportworks (v8.2), the system we use to log and handle all our support calls. This updated version will improve our processes and help us to become more efficient.

A couple of months ago I created an internal infographic, alongside my manager, called ’Support’s 10 Commandments of Service Excellence’. It was created to provide a framework for the whole Support team to promote excellent customer service. We submitted this to BT’s Writing Hall of Fame, who were looking for the best of BT’s writing. The infographic was highlighted as one of their best practice examples in a webinar hosted by the One Voice team! Over 100 examples were submitted so we were very happy to see Tikit’s name featured.

Craig Banham and Alex Williams from Tikit Support sporting their red noses on Red Nose Day 2017

Three important lessons learnt this month:

Sometimes it’s worth attending work presentations. Becky Patterson, the Deputy Support Manager, gave out Tikit goody bags at the end of hers that included chocolate, pens and branded powerbanks.

Be kind. Donate to charity. Hayley and Alex from the Fareham office organised a charity raffle to raise money for Comic Relief. So far over £100 has been donated with a silent auction still to come. I won four tickets to a trampoline park which I am looking forward to using! #bigkid

Don’t get up without your key card. We have recently had new security locks fitted in the office meaning we need to carry our keys around with us now. Unfortunately for a lot of people, they forget and get locked out or walk straight into the door. At the moment we’re still finding this quite funny…

To read my February blog post click here.