We’re delighted to announce that Tikit’s Fareham Support team have achieved re-certification of their ISO 9001:2008 accreditation for the 6th year running.
This internationally recognised standard is used by the team as a method of controlling our Quality Management Procedures and provides a framework so that the department can run efficiently and effectively, enabling us to provide exceptional customer service.
ISO 9001:2008 is based on eight quality management principles:
- Customer Focus
- Involvement of People
- Process Approach
- System Approach to Management
- Continual Improvement
- Fact Based Decision-making
- Mutually Beneficial Supplier Relationships
Our department’s procedures were rigorously audited by an external body to ensure that the principles of the ISO standard are being upheld by all of our Support staff.
With this accreditation and our Support Team consistently achieving 94% and over in our customer satisfaction survey, it is proof of our commitment to cultivating a philosophy of continual improvement.
James Peacock from Rainey Collins Wright has said “I have dealt with many support departments and I am very appreciative of both how fast you are, and how helpful you are at solving issues!”
While Tina Luke from Mackenzie Jones Solicitors said: “I have not yet come across a problem that has not been responded to quickly and efficiently. Friendly and helpful team at all times. Excellent service.”
Not only does this accreditation set us apart from other vendors and highlight Tikit as having one of the most highly thought of Helpdesks around, it is a privilege for the business to have such a dedicated and skilled Support team behind it. Huge congratulations to Miles Osborne, Becky Patterson and the whole team for their hard work and commitment in achieving this important accreditation.