Moving beyond responsive design

For the past few years Responsive Design has been the eMarketer’s most effective tool for dealing with the challenge of displaying emails properly on a wide range of screen sizes. However as technology and digital design continue to evolve, a new solution – Fluid Hybrid Design – is set to take over. In this blog […]

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Why it’s good to practice email sunsetting

You might already be familiar with the term ‘sunsetting’ in a legislative context. It’s where a so-called ‘sunset provision’ specifies that a piece of legislation will no longer be in effect beyond a certain date or event. Here Jeff Hemming, Tikit’s Product Manager, Marketing Solutions, argues that sunsetting is also something that can be usefully […]

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The magic of template management!

Law firms produce thousands of crucial documents day in day out, the amount of time and effort this takes, as well as the sheer complexity of it all can be a real pain. So how can firms manage document production more easily, more efficiently and error free? Find out how Am Law 200 firm, Goulston & Storrs found the magic solution.

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The law firm – A story of time gone by

The success and ultimately the financial health of your law firm is dependent on three simple principles:• Getting the work – Clients are key• Doing the work – This goes without saying• Getting paid for the work – It’s not always as simple as it sounds
These things are impacted fundamentally by the way your firm records time and the way you analyze and subsequently manage timekeeping. And to have a true overview of this, you need to go back!

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How to think your way to more effective email marketing

Every firm understands the potential of email marketing and that they should engage. At the same time, too often emails are being sent ‘for the sake of it’. In this post Jeff Hemming, Product Manager at Tikit North America, urges firms to think before they send. The more considered your content strategy is the more effective it will become.

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Same-same, but rather different?

Law firms have always had a reputation for conservatism, extending to their adoption of technology. But they’re not daft and, as services from the cloud become more established, the reasons to feed/water/tend machines and software start to reduce

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Why process efficiency, project management and relationship data are now the keys to success in law firm client relationships

To thrive in today’s highly competitive legal services world, firms need to move the needle forward for process efficiency by leveraging their existing technology or introducing new disruptive technology. Unfortunately senior partners are often loath to make the necessary investment, so a strong business case needs to be made that demonstrates a reasonably rapid return on investment.

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What skills should tech professionals develop to ensure a successful future in legal? December 2016

Tikit’s Peter Zver’s answer is ‘Connect with clients’. Click here to read the full article.

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How to elevate your performance

Going through the ISO 9001 certification journey has enriched our Support team in so many ways. Yes, we did have some strong client relationships, and we were giving good service, but there were few measures in place to really back this up. As we started to look in depth at the standard we found were able to develop our existing skills and introduce many new innovations that have enhanced the service we provide.

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How to elevate your performance

When it was first suggested, back in 2009, that the Tikit Support team should become ISO 9001 compliant, I was sceptical.    Seven years later, and having just achieved accreditation for all of Tikit’s global own IP support offices for the very first time, I can admit that my scepticism was misplaced. Better processes mean better performance […]

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