How to elevate your performance

Going through the ISO 9001 certification journey has enriched our Support team in so many ways. Yes, we did have some strong client relationships, and we were giving good service, but there were few measures in place to really back this up. As we started to look in depth at the standard we found were able to develop our existing skills and introduce many new innovations that have enhanced the service we provide.

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Are we braced for the jump into 2017?

As is the way, 2016 has disappeared in a flash and a fresh new year lies ahead of us. I’m getting down with the kids this year and using video to share my thoughts on what’s been and what’s in store for us.

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Process efficiency, project management and relationship data, the keys to success in law firm client relationships

Ryan Steadman, Customer Value Engineer at Tikit North America, argues that firms urgently need to up their game across a handful of business critical disciplines including data security, process efficiency, project management, relationship data science, and matter transparency and collaboration if they want client relationships to prosper.

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What happens when lawyers want to work outside the office – Part 2

Mark Garnish, Tikit’s Development Director, looks at what lawyers will increasingly want from IT. He also outlines what he sees as the biggest challenge to law firm CIOs at the moment, and suggests what it is they should do now to position for making mobility a reality.

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What happens when lawyers want to work outside the office? – Part 1

In this first blog of two, Mark Garnish, Tikit’s Development Director, reflects on the fact that increasingly lawyers will want to work remotely. Office 365 appears to make that possible, but first Mark advises that CIO’s be aware of its major limitation. I’m fascinated by the way technology has developed over the last ten years […]

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Document lifecycle management in a cloud centric digital world

Most firms are in the process of assessing all the moving parts of document lifecycle management and of developing policies, processes, systems and technologies that will meet the challenges that digital and the new law firm/client relationship is throwing up.

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On the internet….. nobody knows you’re a dog*

I was contemplating what it is about sourcing one’s technology from the cloud that is really game changing for professional service firms of all sizes. When I listen to techie types talk about software as a service and pay as you use technology, they tend to focus on the mechanical detail like the stuff in […]

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PARTNER BLOG: Whaling Warning for 2016

Tikit is partnered with Mimecast and resells Mimecast email management solutions in the UK and US and works closely with them to deliver to the legal and professional services sector.  To find out more about Mimecast and how it could work for your firm, please contact our sales team. Whaling Warning for 2016 by ORLANDO SCOTT-COWLEY – Cyber […]

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‘HTML5 vs. Native’ development decision … What’s best for your clients?

Back in the late 1990s TFB (as we were at that time) had developed and promoted Senior Partner III – an integrated practice and case management system based around a 4GL (remember them?). It was a very successful product but fashion was changing and it was obvious that Windows was the way to go, so […]

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Screen test – making legal apps as easy to use as Amazon – Legal Week

Author: Legal Week | 03 Aug 2015 | Ricardo Ortega, co-founder and head of design, Keep It Usable: There are many elements to user experience (UX) and many skills, practices and techniques that go into it. One of the techniques we use in order to improve the end user experience is to devise personas that […]

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