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How to elevate your performance

Going through the ISO 9001 certification journey has enriched our Support team in so many ways. Yes, we did have some strong client relationships, and we were giving good service, but there were few measures in place to really back this up. As we started to look in depth at the standard we found were able to develop our existing skills and introduce many new innovations that have enhanced the service we provide.

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Process efficiency, project management and relationship data, the keys to success in law firm client relationships

Ryan Steadman, Customer Value Engineer at Tikit North America, argues that firms urgently need to up their game across a handful of business critical disciplines including data security, process efficiency, project management, relationship data science, and matter transparency and collaboration if they want client relationships to prosper.

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What happens when lawyers want to work outside the office – Part 2

Mark Garnish, Tikit’s Development Director, looks at what lawyers will increasingly want from IT. He also outlines what he sees as the biggest challenge to law firm CIOs at the moment, and suggests what it is they should do now to position for making mobility a reality.

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What happens when lawyers want to work outside the office? – Part 1

In this first blog of two, Mark Garnish, Tikit’s Development Director, reflects on the fact that increasingly lawyers will want to work remotely. Office 365 appears to make that possible, but first Mark advises that CIO’s be aware of its major limitation. I’m fascinated by the way technology has developed over the last ten years […]

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Document lifecycle management in a cloud centric digital world

Most firms are in the process of assessing all the moving parts of document lifecycle management and of developing policies, processes, systems and technologies that will meet the challenges that digital and the new law firm/client relationship is throwing up.

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Tikit signs global partnership agreement with NetDocuments

London – Wednesday 22 June 2016. Tikit, part of the BT Group and leading provider of technology solutions for law and professional services firms, has today announced a worldwide partnership agreement with NetDocuments, the global native cloud-based document and email management service provider for law and professional service firms. Tikit has a heritage of bringing innovative products […]

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Goulston & Storrs Embraces Template Management: Sees Increased Operational Efficiency

The firm is always looking to improve service delivery, and in 2014, we were struggling with a template management solution that was falling far short of what the firm wanted.

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Feel the fear – and do it anyway?

As the years roll by, every survey of law firm technology seems to confirm what Andrea Foot sees every day: that firms badly want their lawyers to become more productive through the use of technology, yet lawyers remain reluctant to engage. In this blog Andrea offers some thoughts as to why and also asks for your […]

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