Solutions

"We set Tikit a challenging design brief to re-engineer our Matter Inception System in a way which would lead to a measurable improvement in staff productivity and cost effectiveness. Addleshaw Goddard and Tikit have designed a system where staff are now able to bring new matters in and set them up rapidly, with the assurance that they will meet the firm's requirements on detail, validation and authorisation."

Jayne Hawkes,
Professional Risk Manager, Addleshaw Goddard LLP

 

Client Relationship management

Professional services firms - be they legal, accounting or financial services - depend more than any other market sector on managing complex relationships. The key challenge is to keep contact details current and readily available.  Over the last 10 years, Tikit has designed and implemented more than 85 CRM solutions in legal and other professional firms and, in the process, has developed a highly effective mix of processes and technologies which result in an end solution driven by the business needs of the individual firm rather than the requirements of the software.

Tikit's scoping and implementation methodology for the implementation of our CRM solutions uses a "3 C" matrix - Culture, Capability and Content. This ensures the fit between the firm's culture and processes, that the enabling technology is fit for purposes and accessible from the most commonly used interface within the firm, and that the solution is sufficiently integrated to incorporate data from multiple internal and external sources.

For more information about Tikit CRM please contact Simon Elven on simon.elven@tikit.com

 

  • Overview
  • Products
  • Resources
  • Case Studies

Tikit's CRM - the knowledge, the experience and the technology

Tikit's CRM solutions are based on the market-leading LexisNexis InterAction software, which enables professional services firms to create the relationship intelligence they need to uncover new business opportunities and enhance client service.

A key component in many Tikit CRM solutions is Tikit eMarketing, developed as a extension to LexisNexis InterAction.  Tikit eMarketing enables highly sophisticated, customised emails to be sent to a list of recipients matched from InterAction. The solution is now being used by over 220 firms across the UK, US and Australia to send branded, personalised, professional and timely email communications.

In addition to providing project and implementation services, Tikit's CRM Group is a highly specialised team and offers a wide range of supporting services and business consulting to enable marketing and business development teams to make the most of their investment in CRM technology.

Tikit eLearning modules are available for Tikit CRM solutions.

The products sourced or developed by Tikit, and integrated into Tikit's CRM solutions include:

LexisNexis InterAction

LexisNexis InterAction is flexible and uniquely designed CRM software to enable firms to create Relationship Intelligence, which is the firm-wide asset that reveals the unique and complex connections among people, companies, relationships, experience and expertise.  Key benefits:

  • Easy to use
  • Built-in data quality functionality
  • Uncover valuable content in your firm's Relationship Intelligence
  • Designed for the way professional services firms work.

Tikit eMarketing

Tikit eMarketing enables highly sophisticated, customised emails to be sent to a list of recipients matched from InterAction. The solution is now being used by over 220 firms across the UK, US and Australia to send branded, personalised, professional and timely email communications.  The modules in Tikit eMarketing are:

  • eMerge - a "full power" broadcast email tool for use by marketing professionals;
  • ReAction Server - enables an external contact (the recipient of an eMerge email) to directly update their details in InterAction;
  • BounceBack - enables marketing users to manage bounced eMerge emails;
  • Brand Manager - an optional add-on to eMerge to enable marketing users to design email broadcast templates for distribution to and use by 'lay' end users.

Resources

Penningtons Solicitors LLP; 200 fee-earners; UK

Penningtons Solicitors LLP, a top 100 UK commercial and private client law firm, has employed the Tikit Online Learning solution for InterAction to accompany the roll out of its new Tikit CRM solution, and to engage end-users and both raise awareness and understanding of the project, and the solution.

To download Penningtons case study click here

Charles Russell; 300+ fee-earners; UK

For Top 50 UK law firm, Charles Russell, "Understanding Relationships" is at the heart of their strategy.   Tikit is Charles Russell's preferred technology partner to help extend their CRM system, to streamline their marketing strategy and to better manage their client data.

To download the Charles Russell case study click here

Pannone; 350+ fee-earners; UK

The adoption of ‘best practice’ principles and an enlightened training programme have helped Top-50 UK law firm Pannone LLP successfully adopt two leading legal CRM applications – LexisNexis InterAction and Tikit eMarketing.

To download the Pannone case study click here

Foley & Lardner LLP; 21 offices; UK

Foley's database marketing team wanted a system that could easily integrate with InterAction and leverage the contact data stored in the system for eff ective marketing campaigns. With this being a "must" requirement, the firm looked for a comprehensive eMarketing system that could produce well-designed, personalised e-mails in addition to building newsletters, e-briefings, surveys, and event invitations.

To download the Foler & Lardner case study click here

Shoosmiths; 8 Offices; UK

As a law firm with office locations throughout the country, Shoosmiths has a large and geographically dispersed marketing department. With the team working out of several offices, it was difficult to share records detailing client communications and as a result these were not well co-ordinated between the offices.

To download the case study click here

SJ Berwin; 600 lawyers; Europe, Middle East & Asia

With over 170 partners and 500 lawyers and offices in Berlin, Brussels, Dubai, Frankfurt, Hong Kong, London, Madrid, Milan, Munich, Paris and Turin, SJ Berwin was finding it increasingly difficult to ensure consistency and brand control of its publications across the entire firm, in particular with the ever increasing demand for more effective HTML email communications.

To download the Charles Russell case study click here

Halliwells; Manchester, London & Sheffield

Halliwells LLP embarked on a project to implement a new Client Relationship Management (CRM) programme throughout their UK offices. Previously the firm had no CRM system -there was no central repository for managing contact data and individuals tended to look after their own data using Outlook and Rolodex systems.

To download the case study click here

InterAction CRM

To download PDF click here

InterAction Matters

To download PDF click here

InterAction Opportunities

To download PDF click here

InterAction Engagements

To download PDF click here

Tikit eMarketing

To download PDF click here

InterAction CRM - General Factsheet

To download PDF click here

Data Audit & Cleaning

To download PDF click here

casestudy

“We could not have asked more of Tikit, their dedication  to the project and their technical expertise, coupled with the Court’s involvement, are what ensured the success of  this project.”

John Hunter, IT Manager, ECHR
See full case study>

Tikit News & Events

16th July 2010

Tikit announces sales of eMarketing Suite in North America

Tikit announced today software sales to five new US clients

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16th July 2010

Tikit announces raft of new business wins

Tikit announced today software sales to new and existing clients

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6th October 2010

AIT Conference

Tikit is delighted to be sponsoring & presenting at the AIT Conference

Learn more>