Professional services firms - be they legal, accounting or financial services - depend more than any other market sector on managing complex relationships. The key challenge is to keep contact details current and readily available. Over the last 10 years, Tikit has designed and implemented more than 85 CRM solutions in legal and other professional firms and, in the process, has developed a highly effective mix of processes and technologies which result in an end solution driven by the business needs of the individual firm rather than the requirements of the software.
The introduction of TikitConnect, Tikit's new innovative CRM product, designed specifically for the legal and professional services markets, means that many clients come to Tikit for all their client management requirements, so that they can focus on developing and growing their business through effective client engagement.
Tikit's scoping and methodology for the implementation of our CRM solutions uses a "3 C" matrix - Culture, Capability and Content. This ensures the best possible fit between the firm's culture and processes, that the enabling technology is fit for purposes and accessible from the most commonly used interface within the firm, and that the solution is sufficiently integrated to incorporate data from multiple internal and external sources.
For more information about Tikit CRM please contact Simon Elven on firstname.lastname@example.org
Tikit's CRM solutions are based on the market-leading CRM software TikitConnect, which enables professional services firms to create the relationship intelligence they need to uncover new business opportunities and enhance client service. TikitConnect represents a new approach to CRM in the legal and accountancy markets. Using over 16 years of market experience, Tikit have designed a best of breed solution built entirely in Microsoft Outlook that offers ease of use, flexibility and allows clients to focus on driving new opportunities and cementing existing relationships.
A key component of TikitConnect is Tikit eMarketing. Tikit eMarketing enables highly sophisticated, customised emails to be sent to a list of recipients matched from the existing CRM. The solution is now being used by over 300 firms across the UK, US and Australia to send branded, personalised, professional and timely email communications. Tikit eMarketing integrates with all the leading industry CRM systems.
In addition to providing software, project and implementation services, Tikit's CRM Group is a highly specialised team and offers a wide range of supporting services and business consulting to enable marketing and business development teams to make the most of their investment in CRM technology
TikitConnect represents a new approach to CRM in the legal and accountancy markets. Using over 16 years of market experience, Tikit have designed a best of breed solution built entirely in Microsoft Outlook.
It combines standard, firm-wide marketing and CRM functionality with a low cost of ownership and ease of implementation. As a result, many firms can now take advantage of the following benefits;
Tikit eMarketing enables highly sophisticated, customised emails to be sent to a list of recipients matched from the existing CRM platform. The solution is now being used by over 300 firms across the UK, US and Australia to send branded, personalised, professional and timely email communications. The modules in Tikit eMarketing are:
“We could not have asked more of Tikit, their dedication to the project and their technical expertise, coupled with the Court’s involvement, are what ensured the success of this project.”
John Hunter, IT Manager, ECHR
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