Tikit Client Relationship management

The products sourced or developed by Tikit, and integrated into Tikit's CRM solutions include:

TikitConnect

TikitConnect represents a new approach to CRM in the legal and accountancy markets. Using over 16 years of market experience, Tikit have designed a best of breed solution built entirely in Microsoft Outlook.

It combines standard, firm-wide marketing and CRM functionality with a low cost of ownership and ease of implementation. As a result, many firms can now take advantage of the following benefits;

• Ease of use - users never have to leave Microsoft Outlook to access any of their contact data.
• Tikit eMarketing, the leading legal email marketing solution forms a core component of TikitConnect.
• Recipients of emails can update their marketing preferences to allow better targeted communications and easier management in a single click.
• Users can easily track readership of newsletters and mailings to better refine content.
• Fee-earners can quickly view the marketing activity in their client accounts.
• TikitConnect is intuitive and easy to use - if a user knows Microsoft Outlook they will know TikitConnect.

Tikit eMarketing

Tikit eMarketing enables highly sophisticated, customised emails to be sent to a list of recipients matched from the existing CRM platform. The solution is now being used by over 300 firms across the UK, US and Australia to send branded, personalised, professional and timely email communications.  The modules in Tikit eMarketing are:

• eMerge - a "full power" broadcast email tool for use by marketing professionals;
• ReAction Server - enables an external contact (the recipient of an eMerge email) to directly update their details in CRM
• BounceBack - enables marketing users to manage bounced eMerge emails;
• Brand Manager - an optional add-on to eMerge to enable marketing users to design email broadcast templates for distribution to and use by 'lay' end users.