Services

"We set Tikit a challenging design brief to re-engineer our Matter Inception System in a way which would lead to a measurable improvement in staff productivity and cost effectiveness. Addleshaw Goddard and Tikit have designed a system where staff are now able to bring new matters in and set them up rapidly, with the assurance that they will meet the firm's requirements on detail, validation and authorisation."

Jayne Hawkes,
Professional Risk Manager, Addleshaw Goddard LLP

 

Managed Services

As well as helping to implement complete solutions for our clients, Tikit provides on-going support and services to its customers, and has done since 1994. Tikit's Managed Services team provides a comprehensive range of support services to help professional services firms make the most of their investment in technology.

Tikit's Managed Services team provides customers with support at all levels, and across a wide portfolio of products.

We provide flexible support packages ranging from a total outsourced support solution, to providing cover for specific areas during peak period - all of which can be specifically tailored to match each customer's requirements.

 

For more information about Tikit's Managed Services, please contact 

info@tikit.com
+44 20 7400 3737

  • Overview
  • Services
  • Resources

Overview

Tikit's Managed Services team currently provides support services to professional services organisations including organisations such as Bird & Bird, DLA Piper, Faegre & Benson LLP, Withers LLP, Memery Crystal LLP and Clarke Willmott LLP.

These services are matched specifically to customer's needs - reflecting the right mix of software / technical expertise and hours-of-service to complement the customer's in-house team. 

Tikit follows ITIL methodology best practices and is currently in the process of obtaining ISO 9001 accreditation. This will complement the ITIL framework processes already in place that maintains and ensures a high service is delivered by Tikit to our customer base. 

 

Services

Examples of the types of service contract we provide are:

Tikit First Response
The Managed Services Support team can provide a complete 24x7 support service or a specific hours-of-service contract to match the customers needs. For example, our extended-hours support service provides support cover from 5:30pm to midnight, or 5:30pm to 8am, depending on your business needs. 
 
Software Support - across a wide range of products
We offer the widest range of software support services to the professional services sector.  In addition to providing full support services across the full Tikit portfolio - including InterAction, Autonomy iManage, Carpe Diem, Workshare as well as all Tikit Software products - we also provide support services for infrastructure software including MS SQL, Microsoft Operating Systems, MS Office and Exchange.  And we support infrastructure technologies including, Firewalls, VPNs, Citrix, Terminal Services.
 
User & Technical Help Desks
Our help-desk service is available for both end-users and in-house IT teams to provide support for usability questions and support queries.  
 
Remote Access Support
Remote access enables our support team to see exactly what is happening at the client site as they talk the user through any processes that require further investigation or education.
 
On Site Support
We have a  team of over 40 experienced support consultants who are are able to provide on-site support to help clients resolve issues where they do not have the relevant in-house skills. 

Resources

Fox Williams; 100+ users; UK

Tikit was selected to provide a fully managed service support desk, technical third-line infrastructure support, out-of-hours user support, IT training and strategic-level IT consultancy.


To download the Fox Williams case study click here

Tikit Managed Services To download PDF click here

Tikit First Response To download PDF click here

Memery Crystal

IT stability and reliability comes as standard for Memery Crystal as Tikit sets the bar for legal IT oursourcing.

To download the memery crystal case study click here.
casestudy

“We selected Tikit due to their significant experience in implementing electronic filing solutions within the legal sector. Tikit delivered the project on time and within budget.”

Jason Plant, Applications Manager CRM & Document Management
DLA Piper

See the full case study >

Tikit News & Events

23rd April 2013

Unlocking the Power of Mobile Time Recording

Carpe Diem Mobile v2.0 is now available to download from the iTunes App Store. The latest ...

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24th January 2013

Tikit joins BT PLC

BT PLC welcomes Tikit into its portfolio of specialist businesses. Tim Springham, CEO Desi...

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