Services

"We worked closely with Tikit's team to establish the needs of the firm and they configured the Interwoven system precisely to what we required. I believe the end solution is a superior implementation."

Stuart Cowell,
Head of IT, Davies Arnold Cooper

Managed Services

As well as helping to implement complete solutions for our clients, Tikit provides on-going support and services to its customers, and has done since 1994. Tikit's Managed Services team provides a comprehensive range of support services to help professional services firms make the most of their investment in technology.

Tikit's Managed Services team provides customers with support at all levels, and across a wide portfolio of products.

We provide flexible support packages ranging from a total outsourced support solution, to providing cover for specific areas during peak period - all of which can be specifically tailored to match each customer's requirements.

For more information about Tikit's Managed Services, please contact

Derek Kindercliff-Jones
derek.kindercliff-jones@tikit.com
+44 20 7400 3846

Overview
Services
Resources

Overview

Tikit's Managed Services team currently provides support services to over 550 professional services organisations including organisations such as Bird & Bird, DLA Piper, Faegre & Benson LLP and Withers LLP.

These services are matched specifically to customer's needs - reflecting the right mix of software / technical expertise and hours-of-service to complement the customer's in-house team.

Tikit follows ITIL methodology best practices and is currently in the process of obtaining ISO 9001 accreditation. This will complement the ITIL framework processes already in place that maintains and ensures a high service is delivered by Tikit to our customer base.

"When you buy a piece of software like InterAction, the communications and training programme you put in place is just as important as the technology itself."

IT Customer Services Team
Leader, Penningtons
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