Services

 

Specialist Business Consulting Services

Have you invested considerable resources installing new technologies and whilst the technology works fine, the business is only deriving some of the benefit that it could or should be?

Are you finding it challenging to reach that final destination of matching results with business objectives and thus achieving a measurable Return on Investment (ROI)?

If you can relate to these scenarios then Tikit's business consultants can assist you.

 

For more information on Tikit Specialist Business Consulting Services, please contact marketing@tikit.com

 

  • Overview
  • Services

Overview

Our experts are highly specialised consultants with extensive experience in helping organisations improve their use of technology and matching this to the business needs. We describe the business change that is needed and work with you to deliver these changes – be it strategy development, business intelligence & reporting, or the development of new business thinking and cultural change.

Tikit's experts provide business consulting in the areas of: financial management, knowledge management, blended learning, document production processes, electronic filing and customer relationship management (CRM).

Services

Tikit's experts provide business consulting in the areas of:

  • financial management,
  • knowledge management,
  • blended learning,
  • document production processes,
  • electronic filing and
  • customer relationship management (CRM).

These consulting engagements are typically highly customer-specific.  

In our CRM practice group, we often engage with customers in providing the following specialist consulting services:


Client analysis to shape strategy
Assessing the number of profitable clients through using some simple extracts from the financial systems to assess client value, matter value, and cost of service to name a few.

- How to get more revenues from new and existing clients: Almost uniquely we demonstrate, train and coach individuals on how to sell more and how your CRM infrastructure aids this. Including; identifying areas of missed opportunity, assisting fee earners to identify opportunities and coaching individuals to win the work they bid for.

- Managing the cost of business acquisition: Putting in place processes to quantify investments such as Marketing and Business Development costs.

- Strategic Alignment: Analysis of the client base to shape strategy and ensure targeting of strategically aligned work.
 
Formalising Relationship Management
Developing a reporting framework to ensure that contacts are managed in a systematic way throughout the firm.
 
Commercial Awareness Training
Developing fee earners’ capabilities to have conversations that enable them to identify future opportunities for work.
casestudy

“We could not have asked more of Tikit, their dedication  to the project and their technical expertise, coupled with the Court’s involvement, are what ensured the success of  this project.”

John Hunter, IT Manager, ECHR
See full case study>

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30th September 2010

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