Specialist Business Consulting Services

Services

Tikit's experts provide business consulting in the areas of:

• financial management,
• knowledge management,
• blended learning,
• document production processes,
• electronic filing and
• customer relationship management (CRM).

These consulting engagements are typically highly customer-specific.  

In our CRM practice group, we often engage with customers in providing the following specialist consulting services:

Client analysis to shape strategy
Assessing the number of profitable clients through using some simple extracts from the financial systems to assess client value, matter value, and cost of service to name a few.

- How to get more revenues from new and existing clients: Almost uniquely we demonstrate, train and coach individuals on how to sell more and how your CRM infrastructure aids this. Including; identifying areas of missed opportunity, assisting fee earners to identify opportunities and coaching individuals to win the work they bid for.

- Managing the cost of business acquisition: Putting in place processes to quantify investments such as Marketing and Business Development costs.

- Strategic Alignment: Analysis of the client base to shape strategy and ensure targeting of strategically aligned work.
 
Formalising Relationship Management
Developing a reporting framework to ensure that contacts are managed in a systematic way throughout the firm.
 
Commercial Awareness Training
Developing fee earners’ capabilities to have conversations that enable them to identify future opportunities for work.