There are many challenges associated with successful Customer Relationship Management (CRM), among them the fact that CRM is generally viewed as a software purchase/technology acquisition and, because it has been bantered around for a long time, CRM, again in the software sense, has suffered from “feature creep.” Many firms, especially the ones not part of the Am Law 100/200 ranking (a/k/a BigLaw), do not need the entire suite of functionality that now comprises CRM. With more software functionality comes the firm’s struggle to access the necessary skills and resources, in-house and otherwise, to properly implement the modern CRM solution.
New time capture systems speeds up lawyers’ daily ‘time trial’ Accurate and timely tracking of lawyers’ hours is crucial for a law firm to remain competitive, says Tikit New time capture systems speeds up lawyers’ daily ‘time trial’ Think back to the London Olympics and one of the stand-out performances was racing cyclist Bradley Wiggins’ …Read more
Tikit and Epoq join forces to bring Tikit LawDraft – a sophisticated online digital drafting and collaboration tool – to legal firms in the UK. February 9, 2015
05 February 2015, London: Tikit, part of the BT Group and leading provider of technology solutions for law and professional services firms, has today announced a strategic partnership with Epoq, the UK’s pioneer in document automation technology. Through the partnership, Tikit will be launching Tikit LawDraft, a sophisticated online digital drafting and collaboration tool which …Read more
Katherine Ainley is new CEO of Tikit as Tim Springham retires December 22, 2014
London – 22 December, 2014 Tikit today announced that Katherine Ainley, currently director of Client Services and Transformation at Tikit will succeed Tim Springham, as CEO when he retires on December 31, 2014. Katherine joined Tikit earlier this year as the director of Client Services and Transformation. She has been with BT for seven …Read more
UK firm Maclay Murray and Spens chooses HighQ and Tikit for user-friendly client extranets December 10, 2014
UK law firm Maclay Murray and Spens LLP (MMS) has selected HighQ Collaborate, through technology resellers Tikit, to provide its enhanced client extranet services.
The firm sought an alternative client extranet platform that allows lawyers across the firm to easily publish content that clients can access readily.